Terms of Service

Last updated: September 2, 2026

Welcome to Novexo. These Terms of Service govern your use of our website, Novexo.co.uk, and any purchases made through our store.

By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our website.

1. About Novexo

Novexo operates an online retail store offering a range of trending and useful products to customers.

Some products may be fulfilled by third-party suppliers and shipping partners on our behalf.

Store: Novexo
Website: Novexo.co.uk
Email: [novexo.co.uk@gmail.com]

2. Using Our Website

You agree to use our website only for lawful purposes.

You must not:

• Use our website for fraudulent or unlawful activities

• Attempt to gain unauthorised access to our website or systems

• Interfere with the operation or security of our website

• Copy, reproduce, or misuse our website content without permission

• Provide false or misleading information when placing an order

We reserve the right to restrict or terminate access to our website where reasonably necessary.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, and prices displayed on our website are accurate.

However, colours and appearance may vary slightly depending on your device or screen settings.

We reserve the right to correct errors, update product information, or change product availability at any time.

Nothing in these Terms affects your statutory consumer rights.

4. Prices

All prices displayed on our website are shown in British pounds (£) unless otherwise stated.

We reserve the right to change prices at any time. Price changes will not affect orders that have already been accepted and confirmed, except where an obvious pricing error has occurred.

If an obvious pricing error occurs, we may contact you before fulfilling the order.

5. Orders

When you place an order, you are making an offer to purchase the selected products.

After placing your order, you should receive an order confirmation.

An order confirmation does not necessarily mean that your order has been accepted. We reserve the right to decline or cancel an order where reasonably necessary, including where:

• A product is unavailable

• There is an obvious pricing or product description error

• We suspect fraudulent activity

• We are unable to fulfil the order

If we cancel an order after payment has been taken, we will provide an appropriate refund.

6. Payment

Payment must be successfully received before an order can be processed.

We may use third-party payment providers to securely process payments.

We do not normally have access to your complete payment-card details.

By submitting an order, you confirm that you are authorised to use the payment method provided.

7. Shipping and Delivery

We aim to process and dispatch orders within the timeframe stated on our website.

Delivery times are estimates and may vary because of factors outside our reasonable control, including courier delays, customs procedures, weather, or other unforeseen circumstances.

Please ensure that your shipping address is accurate and complete when placing an order.

We are not responsible for delays caused by incorrect or incomplete information supplied by the customer.

Your statutory rights relating to delivery remain unaffected.

8. International and Third-Party Fulfilment

Some products may be shipped directly from a third-party supplier or fulfilment partner.

This may mean that:

• Products can arrive in separate packages

• Delivery times may vary between products

• Packaging may differ from the images shown on our website

These circumstances do not affect your statutory consumer rights.

9. Returns and Refunds

Our Return & Refund Policy explains how returns, cancellations, refunds, damaged products, faulty products, and incorrect orders are handled.

Nothing in our Return & Refund Policy or these Terms removes or restricts your statutory consumer rights.

10. Your Consumer Rights

If you are a consumer in the United Kingdom, you have legal rights relating to products that are faulty, not as described, or otherwise do not meet applicable legal requirements.

Where applicable, you may also have cancellation rights for online purchases.

Nothing in these Terms is intended to exclude or limit rights that cannot legally be excluded or limited.

11. Intellectual Property

All content on Novexo.co.uk, including text, graphics, logos, website design, images, icons, and other materials, is owned by or licensed to Novexo or used with appropriate permission unless otherwise stated.

You may not reproduce, copy, distribute, modify, or commercially exploit our website content without our written permission.

12. Third-Party Websites and Services

Our website may contain links to or rely on third-party services, including payment processors, delivery providers, analytics services, advertising platforms, and fulfilment partners.

We are not responsible for the content, availability, or policies of third-party websites and services.

Your use of third-party services may be subject to their own terms and privacy policies.

13. Website Availability

We aim to keep our website available and functioning properly.

However, we do not guarantee that the website will always be available, uninterrupted, secure, or error-free.

We may temporarily suspend or modify the website for maintenance, security, updates, or other operational reasons.

14. Limitation of Liability

To the extent permitted by applicable law, Novexo will not be responsible for losses that could not reasonably have been anticipated or that result from circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including liability for fraud or other liability where applicable law prohibits exclusion.

15. Events Outside Our Control

We will not be responsible for delays or failure to perform our obligations where caused by circumstances reasonably outside our control.

Such circumstances may include natural disasters, severe weather, strikes, transport disruption, government actions, internet failures, supplier disruption, or other unforeseen events.

Where possible, we will take reasonable steps to minimise the effect of such events.

16. Privacy

Your personal information is handled in accordance with our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, store, and protect your information.

17. Changes to These Terms

We may update these Terms of Service from time to time.

Any updated version will be published on this page with a revised "Last updated" date.

Your continued use of our website after changes are published means that the updated Terms will apply to future use of the website and purchases.

18. Governing Law

These Terms are governed by the laws applicable in the United Kingdom, subject to any mandatory consumer protection rights that apply to you.

Nothing in these Terms prevents you from relying on mandatory consumer protection laws or pursuing rights available to you in your jurisdiction.

19. Contact Us

If you have any questions about these Terms of Service, please contact us:

Novexo
Website: Novexo.co.uk
Email: [novexo.co.uk@gmail.com]

Please include your order number where your enquiry relates to an existing purchase.