Shipping Policy

Last updated: September 2, 2026

At Novexo, we aim to make your shopping experience simple and reliable. Please read the following information about our shipping and delivery process.

1. Processing Time

Orders are usually processed and prepared for dispatch within 1–3 business days after payment is successfully received.

Orders placed on weekends or public holidays may begin processing on the next business day.

2. Delivery Time

Our estimated delivery time is:

6–15 business days

Delivery times are estimates and may vary depending on the destination, courier, customs procedures, weather conditions, and other circumstances outside our reasonable control.

3. Tracking

Where tracking is available, you will receive tracking information after your order has been dispatched.

Tracking information may take some time to become active after the parcel has been handed to the shipping carrier.

4. Delayed Orders

Although most orders arrive within the estimated delivery period, unexpected delays can occasionally occur.

If your order has not arrived within the estimated delivery timeframe, please contact us at:

[novexo.co.uk@gmail.com]

We will investigate the shipment and work with the relevant delivery provider to resolve the issue.

5. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you provide an incorrect or incomplete address, please contact us as soon as possible.

Once an order has been dispatched, we may not be able to change the delivery address.

6. Separate Shipments

If your order contains multiple products, your items may occasionally arrive in separate packages because products can be fulfilled from different locations or suppliers.

You will not necessarily receive all items in one package.

7. Lost or Missing Packages

If your tracking information shows that a package has been delivered but you have not received it, please contact us as soon as possible.

We may ask you to check with household members, neighbours, or the delivery location before we investigate the matter with the shipping provider.

8. Customs and Import Charges

For international orders, customs procedures or import charges may sometimes affect delivery times.

Where applicable, customers may be responsible for charges imposed by local authorities unless otherwise stated at checkout.

9. Delivery Responsibility

Once an order has been successfully delivered to the shipping address provided at checkout, Novexo cannot be responsible for loss caused by circumstances outside our reasonable control.

However, nothing in this policy limits or removes any consumer rights that cannot legally be excluded.

10. Contact Us

If you have questions about shipping or your order, please contact us:

Novexo

Website: Novexo.co.uk
Email: [novexo.co.uk@gmail.com]

Please include your order number when contacting us about an existing order.